Refund Policy

1. 14-day money-back guarantee

If you are not satisfied with the Service, you may request a full refund of your first paid invoice within 14 calendar days of the date that invoice was charged. No reason is required. This guarantee is offered once per customer and applies only to the very first paid billing cycle — not to renewals.

2. Free trial

The 14-day free trial does not require a payment method. You will not be charged at the end of the trial. AI features simply pause until you choose to subscribe.

3. Recurring renewals

After your first paid invoice, monthly and annual subscriptions renew automatically. Renewal charges are not refundable by default. You can cancel at any time from Dashboard → Billing; cancellation takes effect at the end of the current billing period and you will not be charged again.

Exceptions where we will issue a partial or full refund of a renewal:

• Service outage — if the Service was unavailable for more than 24 consecutive hours during the billing period as shown on our status page, we will issue a pro-rata credit or refund on request.
• Duplicate or accidental charge — if you were charged twice for the same period, we will refund the duplicate within 5 business days.
• Material defect — if a feature you specifically subscribed for is removed without notice during your billing period, you may request a pro-rata refund for the unused portion.

4. Annual plans

If you cancel an annual plan after the 14-day window, we do not refund the unused portion. Your subscription will remain active until the end of the period you have already paid for.

5. How to request a refund

1. Email support@contextdesk.app from the email address on your account.
2. Include the subject line “Refund request” and the invoice number or transaction ID from the receipt sent by our payment provider.
3. (Optional) Tell us briefly why — it helps us improve the product, but is not required for an eligible refund.

We respond to refund requests within 2 business days and approved refunds are processed within 5–10 business days. The exact time the funds appear on your statement depends on your bank or card issuer.

6. How refunds are paid

Refunds are issued by our payment provider, which acts as the Merchant of Record for your purchase, back to the original payment method. We are unable to refund to a different card or account. If the original card has been closed, the refund will still be issued and your bank will route it to the replacement account, which may take additional days.

7. Non-refundable items

• Renewal charges outside the exceptions in Section 3.
• Charges where the account has materially violated our Terms of Service (e.g. spam, abuse, fraud, chargeback abuse).
• Add-on, usage-based, or one-time fees that have already been consumed (e.g. AI responses already generated above your plan's included quota).
• Applicable taxes that have already been remitted to a tax authority — we will refund only the portion the tax authority allows us to recover.

8. Chargebacks

If you believe a charge is incorrect, please contact us first at support@contextdesk.app. Most issues are resolved within a day. Initiating a chargeback before contacting us may result in your account being suspended pending investigation, and may make you ineligible for future refunds.

9. Statutory rights

This Refund Policy does not limit any non-waivable consumer rights you may have under the laws of your country of residence (for example, the right of withdrawal under EU consumer-protection law). Where local law gives you stronger refund rights than this policy, those rights apply.

10. Contact

Questions about this policy or about a specific charge? Email support@contextdesk.app and we will get back to you within 2 business days.